Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Use the live chat function or contact us here.

 

Production & Sizing

Made to order, what does this mean?

All items are bespoke and custom-made to order. This means we do not hold any stock, we make items from scratch after your order comes in.

This includes time spent cutting fabric, sewing, packing and posting.

Because of this, please allow 14 working days for production.

Why made to order?

Made to order is a much more sustainable way of working. All items are bespoke and custom-made to order for each individual customer. This means we do not mass produce, or over produce products which reduces waste and means we only use materials when necessary.

We do not hold any stock, we make items from scratch after your order comes in.

As a small business sustainability is extremely important to us.

How long is production on my item?

Product production takes roughly 14 working days.

All items are bespoke and custom-made to order. This means we do not hold any stock, we make items from scratch after your order comes in.

This includes time spent cutting fabric, sewing, packing and posting.

Who made my clothes? Where have they come from?

All of our items are designed here in the U.K by our small team of creatives. Our designer and digital artist work closely to create unique, eye-catching print designs that make our clothing stand out from the crowd!

When you order from us our manufactures manage the garment production process from printing our fabrics, cutting, sewing, and quality control. We provide our manufactures with our orders then once we receive the garments we quality control each item ourselves and then individually package each customer order.

What size will I need?

It is important to us that our customers look and feel fabulous in their items from us and this starts with finding the perfect fit

Therefore we provide detailed individual size charts for each product on our website. Individual size charts can be found linked to each product page. If you are still unsure on which size to select, please contact us so we can help you get the perfect fit!

Do you have a size chart?

Yes, we provide detailed individual size charts for each product on our website. Individual size charts can be found linked to each product page.

Shipping & Delivery

How long does it take to get my products?

All items are bespoke and custom-made to order. This means we do not hold any stock, we make items from scratch after your order comes in.

This includes time spent cutting fabric, sewing, packing and posting.

Because of this, please allow 14 working days starting after the date of purchase for your order to arrive (UK). Please allow up to 4 weeks for international orders (Non-UK).

Do you offer express shipping?

Yes, for an extra cost the option to upgrade to 1-2 working day express shipping is available to our US & Canadian customers at the checkout.

All our UK orders are shipped using Evri Express

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

How much does it cost?

Shipping rates vary depending on a number of factors including your region as well as size and weight of your order. Shipping costs are calculated at checkout.

All orders over £150 will receive free shipping. This is a worldwide offer.

For more shipping information please check out our Shipping Policy.

Is there free shipping?

Yes, we offer free worldwide shipping on orders over £150 / $150.

Do you ship internationally?

Yes, we ship our products all over the world!

Orders over £150 / $150 will receive free worldwide shipping.

I need my order for a certain date, do you offer an express service?

All our items are bespoke custom-made to order items that require up to 14 working days in production. However, some of our items have a slightly shorter production process therefore we can speed up the production time frame on certain items if requested.

If you need something for a specific date or event and you have not allowed enough time for the 14 working days production time frame please drop us an email before placing your order and we will be able to assist you.

If it is important to you to receive your order for a certain date for peace of mind we always advise that an email with your full name and order number is sent over to us even if you have allowed plenty of time for production. That we can keep an eye on your order as it goes through our production process and give you updates if needed.

How will my order be shipped?

If you are a UK customer your order will be shipped via:

EVRI EXPRESS

Delivery within 1-2 working days. Tracking Provided.

 

If you are a Non-UK customer your order will be shipped via:

EVRI INTERNATIONAL

Delivery within 5-7 working days. Tracking Provided.

 

EXPRESS INTERNATIONAL SHIPPING AVAILABLE AT CHECKOUT FOR U.S.

UPS Express (International)

Delivery within 1-2 working days. Tracking Provided.

My order hasn't arrived, what do I do?

Please ensure you take all of these steps before contacting us. We will only be able to follow up lost mail claims once these steps have been taken.

  1. Check the delivery address you provided is correct.
  2. Contact friends, family, neighbours in the same / neighbouring residences for the missing parcel.
  3. Check reception and communal entrances / areas if you are living in shared accommodation for the missing parcel.
  4. You have contacted us for a Tracking Number if this hasn't already been provided and followed the necessary steps as stated on the shipping providers website to reclaim your mail. With tracking information, you can often arrange a re-delivery or contact the mail provider for a status update.
  5. Visit / contact your local parcel sorting office. If you are not present when there is a delivery attempt, it is likely to go here for a certain amount of days before it delivery is attempted again / returned to sender.

Returns & Refunds

Do you offer refunds?

We do not offer refunds as all items are bespoke and custom-made. We do not hold any stock, all items are tailor-made for each individual customer after the order is placed therefore cannot be returned.

For any sizing questions or other general questions about our products please email. We will help as much as we can so you can get your order right before you purchase!

Can I cancel my order?

Yes, you have 24hrs to cancel your order with us.

Your order will go into production 24hrs after the order is placed allowing our customer a window of time to cancel their order with us.

After this time period you will be unable to cancel your order. We do not accept order cancellations over 24hrs from your order time.

This is because everything is bespoke and custom made for each individual customer once the order has been placed.

Do you offer size exchange?

It is important to us that our customer gets sizing right first time around therefore we provide detailed individual size charts for each product on our website. Individual size charts can be found linked to each product page. If you are still unsure, please contact us!

If you do not managed to get the sizing right the first time around please get in touch about a size exchange.

Who pays the shipping costs in the case of a size exchange?

The shipping cost is handled by the customer.

Payments & Safety

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard as well as Apple Pay, Shop Pay, Google Pay and Paypal

We also offer buy now, pay over time options including Clear Pay and Paypal also offers pay in three to eligible users.

Do you offer buy now, pay later services?

Yes, we currently offer Clearpay buy now, pay over time.

Paypal also offers pay in three to eligible users.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

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